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What You Agree To When You Open an Account

These terms set out how your winners account works — what you can do, what we expect, and how payments through bKash, Nagad, and Rocket are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region access onlyTerms updated without noticeOne account per person
winners What You Agree To When You Open an Account
TERMS CONTACT PATHS

Reach Us About Your Account Terms

Questions about what these terms mean for your account? Our support team handles eligibility queries, wallet-matching issues, and account-closure requests. Reach out through the channels below — we respond in English and can help clarify anything in this document that is unclear before you commit.

Team online

Live Chat

Open the chat window from any page on winners. Describe your terms question and an agent will respond. Useful for wallet-name mismatch or account-access queries.

Email Support

Send your query to our support address shown in your account dashboard. Include your registered mobile number so we can pull up your bKash or Nagad wallet record quickly.

Account Help Page

Log in and go to Account Settings, then select Help. From there you can submit a formal terms dispute or request a copy of the current terms document sent to your registered number.

HOW WE HANDLE THIS

Our Approach to Fairness and Account Security

We apply these terms consistently across every account. No exceptions are made for payment method — whether you fund through bKash, Nagad, or Rocket, the same account verification and withdrawal rules apply. If you believe a term has been applied incorrectly to your account, you have the right to raise a formal dispute through our support channel, and we will review it within a reasonable period.

Account Data Handling

Your registered mobile number, wallet name, and transaction history are stored securely and used only for account operation, payment matching, and terms compliance checks.

Wallet Verification

When you link a bKash, Nagad, or Rocket wallet, we verify that it matches the name on your account. This step protects your withdrawals and prevents unauthorised transfers.

Account Retention and Closure

You may request account closure at any time via Live Chat or email. Pending balances linked to Nagad or Rocket are settled before closure is confirmed, following standard verification.

Requesting a Terms Change Review

If a terms update affects your account in a way you did not anticipate, contact us before the revision date. We will explain the change and, if needed, help you close the account cleanly.

Answers to Common Terms and Account Questions

These are the questions we hear most often about account terms, wallet rules, and eligibility. If your question is not here, use Live Chat or the Account Help page to get a direct answer.

Eligibility depends on your local law and the regions we support. Access is not available where local regulation prohibits it. Check your local rules before opening an account.

You can use all three, but each wallet must be registered under the same name as your winners account. Mismatched names put the transaction on hold until our team verifies identity.

Changes appear on this page. Continuing to use the platform after an update means you accept the revised terms. If you disagree, close your account before the change date takes effect.

Contact us via Live Chat or email with your registered mobile number and a description of the issue. We review disputes and respond within a reasonable timeframe.

We store your registered mobile number, linked wallet names such as bKash or Rocket, and transaction records. This data is used strictly for account operation and payment verification.

Request closure through Live Chat or our support email. Any balance in your Nagad or bKash wallet linked to the account is settled first, then the account is deactivated after verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.