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What You Need to Know Before You Join

Using winners means you agree to the terms set out here. Access to our platform depends on your local law and eligible regions — read this page before you open an account or make any deposit via bKash, Nagad or Rocket.

Jurisdiction-dependent accessAccount eligibility conditionsBangladesh local law appliesbKash, Nagad, Rocket coveredPolicy updates notified
winners What You Need to Know Before You Join
POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about your account eligibility, a wallet transaction dispute via bKash, Nagad or Rocket, or a request to update or close your account, our support team handles these directly. Use the channels below to get to the right place without delays.

Live Chat Start a chat session from any page on winners. Suitable for account eligibility questions and wallet transaction queries that need a quick response.
Email Support Send detailed legal or policy questions by email. We aim to respond with a clear, written answer — useful for account closure requests or formal complaints.
Account Help Centre Check the Help Centre for policy articles covering account verification, payment conditions via bKash, Nagad and Rocket, and eligibility requirements by region.
HOW WE HANDLE THIS

Data, Security and Account Policy at winners

We handle account data with a clear set of internal practices. Your personal details, payment records and bKash, Nagad or Rocket transaction logs are kept only as long as required for account operation and legal retention obligations. Here is how the four main areas work in practice.

Data Handling

We collect only what is needed to run your account — name, contact details and payment method records including bKash, Nagad and Rocket transaction references. No data is sold to third parties.

Cookies and Tracking

Our site uses session cookies to keep you logged in and analytical cookies to improve page performance. You can manage cookie preferences from your browser settings at any time.

Account Security

Accounts are protected with OTP verification at login. If you believe your account has been accessed without your permission, contact support immediately via live chat so we can lock it.

Data Retention and Requests

Account data is retained for as long as your account is active and for the period required by applicable retention rules. To request a data summary or deletion, contact us by email with your registered account details.

Common Questions About Policy and Your Rights

These are the questions we hear most from account holders about eligibility, data and how to make a formal request. If your question is not covered here, reach out via live chat or email.

Access depends on your local law and eligible regions. We do not confirm legality in your location — you must check your own legal position before opening an account or depositing.

We hold your registration details, login history and payment records including bKash, Nagad and Rocket transaction references. No more data than what is needed to operate your account.

Yes. Email our support team from your registered address with your account details and your request. We will respond with a data summary within a reasonable period as required.

Contact support via email or live chat and request permanent closure. We will confirm your identity first, then process the closure and apply the appropriate data retention period.

If your account is suspended before a deposit clears, we review the transaction against our terms. Eligible funds are returned to the originating wallet after identity verification is completed.

We update this page when terms change and note the revision at the top. Continuing to use the platform after a posted update means you accept the revised terms as they stand.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.